Refund Policy

Refund policy

Tuff Bang Return and Refund Policy

At Tuff Bang, customer satisfaction is our top priority. We strive to ensure you are happy with your purchase, but if you need to make a return or request a refund, our policy is designed to be straightforward and transparent. These terms apply to all orders.

1. 30-Day Return Policy

We accept returns within 30 days of the delivery date. To qualify for a return:

• Items must be unused, in original condition, and in their original packaging.
• Proof of purchase (e.g., order confirmation or receipt) is required.

Please note that return shipping costs are the responsibility of the customer, unless the product is faulty or an error occurred on our part.

1. How to Initiate a Return

To start a return, please contact us at support@tuffbang.com with the following details:

1. Order number
2. Reason for return
3. Photos (if applicable, e.g., for damaged items)

Once your return request is approved, we will provide instructions on how and where to send your package. Returns sent without prior approval will not be accepted.

1. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery at support@tuffbang.com with:

• A description of the issue
• Clear photos of the item and packaging

We will evaluate the issue and offer a replacement, exchange, or full refund at no additional cost.

1. Exchanges

Want to exchange an item? The best way is to:

1. Return your original item (following the return process above).
2. Place a new order for the correct item.

This ensures you get your replacement faster!

1. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

• Refunds will be issued to the original payment method.
• It may take up to 7 business days for the refund to reflect in your account.

Shipping costs (if applicable) are non-refundable, except in cases where the item was faulty or the wrong product was sent.

1. Discount & Promotional Items

• Discounts and promotional codes must be applied at checkout.
• Refunds will not be issued for unused or expired discounts.
• Clearance or final-sale items may not be eligible for returns unless faulty.

1. Contact Information

For any questions or concerns regarding returns, refunds, or exchanges, reach out to our customer service team:

📍 Address: 202 Cypress St., Chula Vista, CA, 91910, United States
📞 Phone: (619) 310-25842
📧 Email: support@tuffbang.com
🕘 Business Hours: Monday – Friday, 9:00am – 6:00pm (PST)

Thank you for choosing Tuff Bang — your satisfaction is our priority!